At Fusionvague Company Limited, we want each and every customer to have a smooth, dependable, and prompt shipping experience. We carefully pack and ship every order to help ensure that your products arrive in perfect condition.
Please take a moment to review our Shipping Policy below.
Shipping Timeframe
We aim to process and dispatch all orders within 2–3 working days from the date of purchase.
Once your order has been dispatched, the estimated delivery time may vary depending on your location and the shipping method available.
Shipping Methods
We work with trusted courier and logistics partners to ensure the safe and efficient delivery of your orders.
The available shipping options may vary depending on your delivery location. Where applicable, you can select your preferred shipping option during checkout.
Order Tracking
Once your order has been shipped, you will receive an order confirmation or shipment notification containing the applicable tracking details.
You may use the tracking information provided to monitor the status of your shipment.
Shipping Restrictions
Delivery is subject to the availability of service in your PIN code.
Some locations, including remote and restricted areas, may have limited serviceability.
We will inform you if we are unable to deliver to your PIN code using the contact details provided at the time of placing your order.
Shipping Charges
If shipping charges are applicable, they will be calculated based on your delivery address, order amount, and the shipping methods available for your order.
The applicable shipping charges will be displayed during the checkout process before you complete your purchase.
Delivery Issues and Delays
In the event of any delay or problem with delivery, Fusionvague Company Limited will work with the appropriate courier partner to resolve the issue as soon as possible.
Delivery times may be affected by circumstances beyond our control, including:
- Bad weather
- Natural disasters
- Holiday seasons
- Transportation strikes or disruptions
- Other unforeseen circumstances
During peak periods, such as festive sales, special discount campaigns, or major shopping events, delivery may take slightly longer than the estimated delivery timeframe.
Damaged or Incorrect Orders
If your package arrives damaged, tampered with, or contains an incorrect or missing item, please contact our Customer Support team as soon as possible after delivery.
We may request photographs of the package and product to help us investigate the issue and provide an appropriate resolution.
Contact Us
For any questions or concerns regarding our Shipping Policy or the status of your order, please contact us at:
Email: cs@thecasalooms.com
Fusionvague Company Limited
Unit B, 11 F Yam Tze Comm, Bldg 23, Thomson Road, Wan Chai, Hong Kong
We will make reasonable efforts to assist you with your shipping-related questions and concerns.