Welcome to Fusionvague Company Limited. By accessing and using the Fusionvague Company Limited website (the “Site”), including browsing the Site, purchasing products, creating an account, and using any service or feature available through the Site, you agree to these Terms & Conditions.
These Terms & Conditions (the “Terms”) govern your access to and use of the Fusionvague Company Limited website. If you do not agree with these Terms, please do not use or access the Site.
2. About Fusionvague Company Limited
Fusionvague Company Limited is an online retail platform offering products including, but not limited to:
- Home décor
- Kitchen accessories
- Kitchen and dining products
- Home accessories
- Decorative products
- Lifestyle products
- Gifts
- Other products listed on the website
Fusionvague Company Limited may, in its sole discretion, add, delete, suspend, or discontinue any products or services offered through the Site at any time without notice.
3. Eligibility
By using the Fusionvague Company Limited website, you confirm that:
- You are legally capable of entering into a binding agreement under applicable law.
- The information you provide to Fusionvague Company Limited is accurate and complete.
- You will use the Site only for lawful purposes.
- You will not use the Site in a manner that violates applicable laws or regulations.
Where you are using the Site on behalf of any other individual or organisation, you confirm that you have the authority to accept these Terms & Conditions on that person's behalf.
4. Website Use
You agree to use the Fusionvague Company Limited website responsibly and only for lawful purposes.
You must not:
- Use the Site for fraudulent or unlawful activities.
- Attempt to gain unauthorised access to the Site or its systems.
- Interfere with the operation or security of the Site.
- Introduce viruses, malware, or other harmful material.
- Copy, reproduce, modify, or distribute website content without permission.
- Use automated systems or bots to access or collect information from the Site without our permission.
- Use another person's account or personal information without authorisation.
- Place fraudulent or unauthorised orders.
Fusionvague Company Limited may, at any time, refuse or restrict access to the Site if we believe the User has breached these Terms & Conditions.
5. Product Information
We take reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, and other details displayed on the Site are accurate.
However, minor differences may occur due to:
- Screen or device settings
- Photography and lighting conditions
- Manufacturing variations
- Product batches
- Differences in colour reproduction on different displays
Images are for reference only, and the actual product may vary slightly from the image provided.
Fusionvague Company Limited reserves the discretion to amend, rectify, or omit product information whenever necessary and without prior notice.
6. Product Availability
All products available on the website are subject to availability. Adding a product to your cart does not guarantee that the product will remain available for checkout or payment.
If a product is no longer available after you place an order, Fusionvague Company Limited may contact you regarding your order and may cancel or change your order where necessary.
Any amount paid for an unavailable product may be refunded according to our applicable refund policy.
7. Prices
All prices for products on the Fusionvague Company Limited website are subject to change without prior notice. The price for a product shall be the price displayed on the Site at the time you place your order, subject to any pricing errors.
If not already included in the product price, VAT, delivery charges, handling charges, and any other applicable charges may be added to the order total and will be shown at checkout.
Fusionvague Company Limited expressly reserves the right to correct prices in the event of a pricing error, including those caused by typographical, technical, or human errors.
In the event that an order has been placed at an incorrect price, Fusionvague Company Limited may contact you before processing the order.
8. Offers and Promotions
Fusionvague Company Limited may provide discounts, promotional codes, special offers, seasonal sales, or other advertising campaigns from time to time.
Each offer may be subject to specific terms and conditions, including:
- Validity period
- Eligible products
- Minimum order value
- Maximum discount
- Usage limits
- Customer eligibility
- Other restrictions
Promotional offers cannot be combined unless specifically stated otherwise.
Fusionvague Company Limited reserves the right to modify, suspend, or withdraw any promotion at any time.
9. Placing an Order
To place an order, you may be required to provide information such as:
- Name
- Contact number
- Email address
- Billing address
- Shipping address
- Payment information
You are responsible for ensuring that all information provided is accurate and complete.
An order confirmation may be received once an order is placed through email, SMS, WhatsApp, or any other method of communication provided.
An order acknowledgement does not always constitute confirmation that Fusionvague Company Limited has accepted an order. Fusionvague Company Limited reserves the right to cancel or reject an order where appropriate.
10. Order Cancellation
Fusionvague Company Limited may cancel an order in circumstances including, but not limited to:
- Product unavailability
- Incorrect pricing or product information
- Payment failure
- Suspected fraudulent activity
- Incorrect or incomplete delivery information
- Duplicate orders
- Technical errors
- Violation of these Terms & Conditions
If Fusionvague Company Limited refunds a payment received for an order that is subsequently cancelled, the applicable amount will be refunded according to the applicable refund process.
Any cancellation initiated by the Customer shall be subject to the cancellation terms stated for the relevant order.
11. Shipping and Delivery
Fusionvague Company Limited shall use reasonable endeavours to process and deliver orders within the indicative delivery period shown on the Site or otherwise notified to the Customer.
Delivery timelines may vary depending on:
- Delivery location
- Product availability
- Courier service
- Weather conditions
- Public holidays
- Transportation delays
- Unforeseen circumstances
An estimated delivery date is not a guaranteed delivery date unless explicitly stated otherwise.
The customer is responsible for providing correct shipping information. Fusionvague Company Limited shall not be responsible for delivery failures resulting from incorrect or incomplete information.
12. Delivery Issues
If you receive a damaged, incorrect, incomplete, or defective product, please contact Fusionvague Company Limited within the timeframe provided in our applicable Return and Refund Policy.
You may be required to provide:
- Order number
- Photographs or videos of the product
- Packaging photographs
- Description of the issue
- Other information reasonably required to assess the claim
Fusionvague Company Limited shall examine the matter and provide a suitable solution, if possible, in accordance with its relevant policy.
13. Damaged or Defective Products
If a product arrives damaged or defective, customers should notify Fusionvague Company Limited within the applicable reporting period.
Depending on the circumstances and applicable policy, Fusionvague Company Limited may offer:
- Replacement
- Refund
- Store credit
- Another appropriate resolution
The final resolution may depend on product availability, the nature of the issue, and the applicable return policy.
14. User Accounts
Where account registration is available, you are responsible for maintaining the confidentiality of your login credentials.
You agree to:
- Provide accurate information.
- Keep your account information updated.
- Protect your password and login credentials.
- Notify Fusionvague Company Limited if you suspect unauthorised account access.
You are responsible for all activities under your account unless the activity is found to be the result of events outside your reasonable control.
Fusionvague Company Limited has the right to suspend or terminate accounts where there are allegations or evidence of fraud, misuse, unauthorised activity, or breach of these Terms & Conditions.
15. Intellectual Property
All content available on the Fusionvague Company Limited website, including:
- Logos
- Brand names
- Product images
- Photographs
- Graphics
- Text
- Product descriptions
- Website design
- Layout
- Icons
- Videos
- Software
- Other materials
may be owned by or licensed to Fusionvague Company Limited and may be protected under applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, publish, transmit, sell, or commercially exploit any website content without prior written permission from Fusionvague Company Limited.
16. User Reviews and Content
Where the Site allows Users to submit reviews, comments, photographs, feedback, or other content, you agree that:
- The content must be truthful and relevant.
- You must not submit unlawful, abusive, threatening, defamatory, misleading, or offensive content.
- You must not submit content that infringes another person's intellectual property or privacy rights.
- You must not impersonate another person.
- You must not submit promotional or spam content without permission.
If you provide content to Fusionvague Company Limited, you give permission for Fusionvague Company Limited to use, reproduce, display, publish, or distribute such content for any legitimate business or promotional purpose in accordance with applicable law.
Fusionvague Company Limited reserves the right to remove content that violates these Terms & Conditions or applicable law.
17. Third-Party Services and Links
The Fusionvague Company Limited website may include links to other third-party websites, payment providers, social media platforms, delivery services, or other external services.
Fusionvague Company Limited is not responsible for the content, availability, or conduct of third-party websites and services.
Accessing third-party websites or services is subject to the terms and conditions of those websites or services.
18. Limitation of Liability
To the extent permitted by law, Fusionvague Company Limited shall not be responsible for any indirect, incidental, special, consequential, or punitive damages resulting from the use of the Site or purchase of products, where exclusion of such liabilities is permitted.
Nothing in these Terms & Conditions is intended to exclude or limit any rights or provisions that cannot legally be excluded or limited under applicable law.
19. Modification of Terms
Fusionvague Company Limited may revise these Terms & Conditions at any time.
Any such revisions will be posted on this page and the “Last Updated” date will be revised accordingly.
Users are advised to read these Terms & Conditions regularly.
Continued use of the Fusionvague Company Limited website following the posting of changes to these Terms & Conditions shall be deemed to constitute acceptance by the User, to the extent permitted by applicable law.
20. Termination
Fusionvague Company Limited may suspend or terminate your access to the Site or certain services if:
- You violate these Terms & Conditions.
- You engage in fraudulent or unlawful activity.
- You misuse the Site.
- You attempt to compromise the security of the Site.
- Your activities may cause harm to Fusionvague Company Limited or other Users.
Termination will not affect any rights or obligations that arose before termination.
21. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Fusionvague Company Limited
Unit B, 11 F Yam Tze Comm, Bldg 23, Thomson Road, Wan Chai, Hong Kong
………
We will make reasonable efforts to assist you with your questions and concerns.