At Fusionvague Company Limited, we value your trust and respect your privacy. This Privacy Policy explains how Fusionvague Company Limited collects, uses, maintains, protects, and discloses information collected from users (“Users”) of the Fusionvague Company Limited website (the “Site”).
This Privacy Policy governs how Fusionvague Company Limited handles information collected when you use the Site, including activities such as shopping for home décor, kitchen accessories, lifestyle products, and other products and services available through the Site.
By visiting or using the Fusionvague Company Limited website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
If you do not agree with this Privacy Policy, please do not use or access the Site.
2. Personally Identifiable Information
Personally identifiable information refers to information that can identify or reasonably be associated with an individual.
Fusionvague Company Limited may collect personally identifiable information in various situations, including when Users:
- Create an account on the Site.
- Place an order.
- Make a product enquiry.
- Subscribe to newsletters or promotional communications.
- Participate in contests, offers, surveys, or promotions.
- Contact Customer Support.
- Submit reviews, feedback, or other information.
- Use other services, features, or resources available on the Site.
Depending on the activity, Users may be asked to provide information such as:
- Name
- Email address
- Mobile or telephone number
- Billing address
- Shipping or delivery address
- Account information
- Order details
- Product preferences
- Information provided through enquiries or Customer Support
- Other information reasonably required to provide our products and services
Where applicable, we may indicate which information is required and which information is optional.
Users can visit some areas of the Site without revealing personally identifiable information. However, certain features and activities, such as placing an order or registering an account, may require Users to provide information necessary to complete the relevant activity.
3. Payment Information
When you order products through the Fusionvague Company Limited website, payments may be processed through authorised third-party payment gateways and service providers.
The relevant payment service provider may collect credit card, debit card, UPI, or other payment details according to the payment method you choose.
In most cases, Fusionvague Company Limited does not store full credit card or debit card numbers, CVV numbers, or banking details on its servers.
Payment information is handled in accordance with the security procedures and privacy policies of the relevant payment service provider.
4. Non-Personally Identifiable Information
Fusionvague Company Limited may also collect non-personally identifiable information whenever Users visit or interact with the Site.
This information may include:
- Browser type
- Device type
- Operating system
- IP address
- Internet service provider
- General location information
- Pages visited
- Time spent on the Site
- Date and time of visits
- Referring website
- Other technical and usage information
This information helps us understand how Users interact with our Site and enables us to improve its performance, functionality, and user experience.
5. Web Browser Cookies
The Fusionvague Company Limited website may use cookies and similar technologies to enhance the User experience.
Cookies are small files that may be placed on your device through your web browser. They may help us:
- Remember your preferences.
- Maintain shopping cart information.
- Improve website functionality.
- Understand website usage.
- Analyse traffic and performance.
- Provide relevant content and advertising, where applicable.
- Improve our products and services.
Users may set their web browser to warn them about the use of cookies or to refuse cookies altogether.
Please be aware that disabling certain cookies may cause some features or functionalities of the Site to not work properly.
6. How We Use Collected Information
Fusionvague Company Limited may collect and use Users' personal information for purposes including:
- Processing and fulfilling orders.
- Processing payments and refunds.
- Arranging shipping and delivery.
- Providing customer service and support.
- Responding to enquiries and requests.
- Managing customer accounts.
- Providing order confirmations and updates.
- Improving the functionality and performance of the Site.
- Personalising the User experience.
- Understanding how Users interact with our Site.
- Improving our products, services, and offerings.
- Administering promotions, contests, surveys, or other Site features.
- Sending communications that Users have agreed to receive.
- Sending order-related emails, SMS, WhatsApp messages, or other service communications.
- Sending promotional communications where applicable and permitted.
- Detecting and preventing fraud, unauthorised activity, and other misuse.
- Resolving disputes and troubleshooting concerns.
- Protecting the security and integrity of our Site.
- Complying with applicable legal and regulatory requirements.
- Enforcing our Terms & Conditions and other applicable policies.
Information provided when placing an order may be used to complete the sale, arrange delivery, provide order updates, and provide after-sales support.
Information received through product enquiries or Customer Support requests may be used to process the enquiry or provide the requested assistance.
When a User subscribes to our mailing list, marketing emails may contain information about new products, deals, offers, launches, events, and other updates from Fusionvague Company Limited.
Users may unsubscribe from promotional messages at any time by following the unsubscribe instructions included in the message or by contacting us.
7. How We Protect Your Information
Fusionvague Company Limited takes the security of Users' personal information seriously.
We take reasonable technical, administrative, and organisational steps to protect personal information we hold from:
- Unauthorised access
- Alteration
- Disclosure
- Misuse
- Loss
- Destruction
Where applicable, we may employ security technologies and measures to safeguard information transmitted through the Site.
However, no method of transmitting information over the Internet or electronically storing information can be guaranteed to be completely secure.
Fusionvague Company Limited strives to use reasonable means to protect your information but cannot guarantee its complete security.
Users are also responsible for keeping their account passwords confidential and should contact Fusionvague Company Limited as soon as possible if they suspect that their account credentials have been compromised.
8. Fraud Prevention
Fusionvague Company Limited will take appropriate steps to detect and prevent fraudulent or unauthorised transactions and activities.
Payments may be handled through approved payment service providers, which may have their own security and fraud-prevention procedures.
Fusionvague Company Limited may also use information available to us to:
- Investigate suspicious transactions.
- Protect our customers and business.
- Detect and prevent fraudulent activity.
- Comply with applicable laws and regulatory requirements.
9. Sharing Your Personal Information
Fusionvague Company Limited does not sell, rent, or trade Users' personal information for monetary consideration.
We may provide personal information to trusted third parties and service providers where necessary to provide our products and services.
These may include:
- Payment gateways and payment service providers
- Courier and logistics companies
- Website hosting and technology providers
- Customer Support service providers
- Analytics and website performance providers
- Marketing and communication service providers, where applicable
- Professional advisers
- Business partners and service providers working on our behalf
Such information will generally be shared only to the extent reasonably necessary for the relevant purpose.
We may also share information where required to:
- Comply with applicable laws or legal processes.
- Respond to lawful requests from government authorities.
- Protect the rights, property, or safety of Fusionvague Company Limited, our Users, or others.
- Detect or prevent fraud or other illegal activities.
- Enforce our Terms & Conditions and other policies.
Additionally, we may use collected data, or aggregated, manipulated, or anonymised data that is not individually identifiable, for commercial analysis, website improvement, studies, and other lawful purposes.
10. Third-Party Websites and Services
Users may be directed to third-party websites, applications, payment services, social media platforms, or other external services.
Fusionvague Company Limited does not endorse and is not responsible for the privacy practices, content, or security of third-party websites or services that may be accessible through links on our Site.
Each third-party website or service may have its own Privacy Policy and Terms of Use.
We encourage Users to review those policies before providing personal information to third parties.
Your use of any third-party website or service is subject to the terms and policies applicable to that website or service.
11. Marketing Communications
Where applicable and subject to your consent or another lawful basis, Fusionvague Company Limited may use your contact information to send communications about:
- New product launches
- Special offers
- Discounts
- Sales
- Seasonal promotions
- New collections
- Events
- Other Fusionvague Company Limited products and services
Users may unsubscribe from promotional communications at any time.
Please note that regardless of your marketing communication preferences, you may continue to receive necessary transactional or service-related notifications, including:
- Order confirmations
- Billing notifications
- Shipping notifications
- Refund notifications
- Other transaction-related communications concerning your relationship with Fusionvague Company Limited
12. Data Retention
Fusionvague Company Limited may retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected.
This may include retaining information for:
- Order processing and transaction records
- Customer Support
- Returns and refunds
- Resolving disputes
- Fraud prevention
- Accounting and tax requirements
- Legal and regulatory compliance
- Maintaining business records
- Website and system security
Subject to applicable requirements, when personal information is no longer needed, Fusionvague Company Limited may securely delete, anonymise, or otherwise dispose of it.
13. Your Privacy Rights
Subject to applicable laws, Users may have certain rights concerning their personal information.
These may include the right to:
- Request information about personal data held or processed by Fusionvague Company Limited.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where applicable.
- Withdraw consent where processing is based on consent.
- Raise a complaint or concern regarding the processing of personal information.
Requests concerning your personal information may be submitted using the contact details provided below.
Fusionvague Company Limited may take reasonable steps to verify the identity of the person making a privacy-related request before processing the request.
14. Children's Privacy
The Fusionvague Company Limited website is intended for general consumers.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to Fusionvague Company Limited without appropriate consent, please contact us so that we can take appropriate steps.
15. Changes to This Privacy Policy
Fusionvague Company Limited reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our business practices, services, technology, or applicable laws.
We encourage Users to review this page periodically to stay informed about how we collect, use, protect, and disclose personal information.
Any changes to this Privacy Policy will be posted on this page with the revised “Last Updated” date.
Your continued use of the Site after changes are posted may constitute acceptance of the updated Privacy Policy, to the extent permitted by applicable law.
16. Your Acceptance of These Terms
By using the Fusionvague Company Limited website and/or voluntarily providing your personal information, you acknowledge that you have read and understood this Privacy Policy.
Where required by applicable law, Fusionvague Company Limited will obtain appropriate consent before collecting or processing personal information.
If you do not agree with this Privacy Policy, please discontinue use of the Site.
17. Contact Us
If you have any questions about this Privacy Policy, our privacy practices, or your dealings with the Fusionvague Company Limited website, please contact us:
Fusionvague Company Limited
Unit B, 11 F Yam Tze Comm, Bldg 23, Thomson Road, Wan Chai, Hong Kong
………
We value your privacy and will make reasonable efforts to assist you with your concerns.