We at Fusionvague Company Limited always aim to give you a hassle-free and pleasing shopping experience. If you are not pleased with your purchase, you may be eligible for a return, replacement, or refund as per the following conditions.
Returns
Products may be returned within [7/14] days after receipt of the order and must be unused, undamaged, and in their original condition and packaging.
The product must be returned with all the original tags, accessories, and other items received with the order. Certain products might not be subject to returns. In such cases, product-specific conditions will be displayed on the product page.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.
We may require images or videos of the product and packaging to help us address the issue.
Upon inspection, we may be able to offer a replacement, exchange, or refund depending on the circumstances. This is subject to the availability of stock and the nature of the product.
How to Request a Return
To request a return, please contact our Customer Service team with information about your order and the reason for the return.
Our team will investigate your claim and provide the appropriate return instructions. Please refrain from sending products back to us before contacting our Customer Service team.
Refunds
Upon receiving and inspecting the returned product, we will inform you whether you are eligible for a refund.
Upon approval, the refund will be made to the original method of payment where possible. The time required for the refunded amount to appear in your account may vary depending on your bank or the payment service you are using.
Shipping Charges
Shipping and handling charges may not be refundable for customer-initiated returns.
If the return is a result of a damaged, defective, or incorrect product shipped to you by Fusionvague Company Limited, the return or shipping charges may be reimbursed by us after validation.
Exchanges and Replacements
Exchanges or replacements will be provided for eligible products, depending on availability.
If the same product is not available, we may provide a refund or offer you another appropriate resolution.
Order Cancellation
Orders may be cancelled before they are processed or shipped, subject to the order status.
If the order has already been shipped, cancellation cannot be issued. The customer may then proceed with the return procedure as specified in this policy.
Non-Returnable Products
Products that have been used, damaged, modified, or returned without their original packaging or accessories, as well as products labelled as “no return,” may not be eligible for return or refund.
Sale, clearance, or promotional products may also be subject to specific return conditions.
Changes to This Policy
Fusionvague Company Limited may revise this Return and Refund Policy at any time. Any revision will be published on this page with the current date.
Contact Us
For any questions regarding returns, refunds, cancellations, or replacements, please contact us:
Fusionvague Company Limited
Unit B, 11 F Yam Tze Comm, Bldg 23, Thomson Road, Wan Chai, Hong Kong
………
Please keep your order number available when contacting our Customer Support team.